| I don't usually get involved in such disputes. I have neither time nor inclination to do that kind of troubleshooting, and I rarely write about Internet gaming for the same reasons I don't gamble online. But I decided to check out the Web site, and found something that intrigued me. This particular Internet casino, based in Costa Rica, was associated with mycasino-builder.com, a company that promotes "own your own casino" opportunities. The "own your own" deal is one I'd personally avoid, and a week's worth of e-mail exchanges turned out to be even less attractive. In an e-mail to the casino, I explained Lyell's problem and my interest, and asked the following question: "Could you explain your policy to me on paying players, and how soon a check can be expected when a player chooses to cash out?" The response from "David, Support Team" made it clear they weren't interested in answering any questions: "John, "We manage relations between customer and casino in confidential manner without any third party intervention. In any case you're invited to play at our casinos." That was an invitation I could do without. I e-mailed again, explaining that I could neither play at nor recommend a site where operators refused to explain policies on paying players. "Jennifer" from the support team replied: "Usually it takes 5-7 days for U.S. banks and up to 45 days in a Costa Rican bank. It depends on a customer bank, country, etc. Hope that helps." I responded that the player in question was in the United States, and asked if it was unusual for a U.S. player to wait three weeks for payment. Once again, Jennifer replied: "I believe we already informed you that any problem which may arise or not we solve between us and a customer." I forwarded the exchange to Lyell, and it turned out he finally had heard from David Moor, the mycasino-builder CEO, as well as from support-team Jennifer. Somehow, Lyell didn't regard the problem as solved. He was informed that his winnings were being canceled, and that his deposits would be refunded. Not all his deposits, which totaled $450, but only the three deposits made since he last cashed out winnings. He was to receive a total of $150 in deposits. If he wanted all deposits back, he was to return previous winnings. |
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